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07-11-2016 11:15 AM - last edited on 03-16-2017 10:06 AM by OscarFuentes
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.
Sorry, but HP only provides the HP Recovery Manager as part of the factory installation. HP doesn't provide downloads of the HP Recovery Manager, HP Recovery Partition or HP Recovery Media. You may need to order the HP Recovery Media to return you computer to a factory like state. Please contact HP in your country / region via the HP Worldwide Support Portal to order HP Recovery Media.
If you have any further questions, please don't hesitate to ask.
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