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    Information
    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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how to update unknown device drivers for windows 10 62 bit for a hp notebook 15

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HP Notebook - 15-ac121dx
Microsoft Windows 10 (64-bit)

Screenshot 2016-12-06 12.13.48.png

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@Homra

 

Can you post the Hardware ID???

 

http://www.wikihow.com/Find-Hardware-ID

 

REO

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Hi:

 

There is no internal hardware that I know of, that would list that description in your notebook.

 

Do you have some kind of external device connected (either directly or wirelessly) to the notebook?

 

If so, you will need to get the driver from the manufacturer of the device you connected.

 

 

 

 

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hi 

 

 

after my laptop update to the the windows 10 it started to stop decteing and accepting my external devices( my phone n other phones) so idk what to do since im unable to update the portable devices driver 

 

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hii

 

Screenshot 2016-12-06 12.29.51.png

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Unfortunately, I don't either.

 

Did you check the support site for your mobile device to see if they have drivers?

 

The hardware ID you posted is for an Android phone.

 

I think you may get better help on the Microsoft Windows forum because there are no drivers from HP that can help.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10

 

 

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Hi:

 

Try the suggestion listed on the first reply at the link below checked as the answer.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mtp-driver-error-when-trying-t...

 

 

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