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Homra Honor Student
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how to update unknown device drivers for windows 10 62 bit for a hp notebook 15

HP Notebook - 15-ac121dx
Microsoft Windows 10 (64-bit)

Screenshot 2016-12-06 12.13.48.png

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Provost Provost
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how to update unknown device drivers for windows 10 62 bit for a hp notebook 15

@Homra

 

Can you post the Hardware ID???

 

http://www.wikihow.com/Find-Hardware-ID

 

REO

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Provost Provost
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how to update unknown device drivers for windows 10 62 bit for a hp notebook 15

Hi:

 

There is no internal hardware that I know of, that would list that description in your notebook.

 

Do you have some kind of external device connected (either directly or wirelessly) to the notebook?

 

If so, you will need to get the driver from the manufacturer of the device you connected.

 

 

 

 

Homra Honor Student
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how to update unknown device drivers for windows 10 62 bit for a hp notebook 15

hi 

 

 

after my laptop update to the the windows 10 it started to stop decteing and accepting my external devices( my phone n other phones) so idk what to do since im unable to update the portable devices driver 

 

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Homra Honor Student
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how to update unknown device drivers for windows 10 62 bit for a hp notebook 15

hii

 

Screenshot 2016-12-06 12.29.51.png

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Provost Provost
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how to update unknown device drivers for windows 10 62 bit for a hp notebook 15

Unfortunately, I don't either.

 

Did you check the support site for your mobile device to see if they have drivers?

 

The hardware ID you posted is for an Android phone.

 

I think you may get better help on the Microsoft Windows forum because there are no drivers from HP that can help.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10

 

 

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how to update unknown device drivers for windows 10 62 bit for a hp notebook 15

Hi:

 

Try the suggestion listed on the first reply at the link below checked as the answer.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mtp-driver-error-when-trying-t...

 

 

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