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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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hp 15 notebook won't sign into account

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hp 15 notebook
Microsoft Windows 10 (64-bit)

When I try to log into my account it won't log into mine. I get logged into like a default account and it says "We can't sign into your account. This problem can be fixed by signing out of your account and signing back in..." I've tried signing out and signing back in but it keeps doing the same thing. Can anyone please help?

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Hi @bv09,

 

Welcome to the HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you.

 

Try this first: Use the HP Guided Solution:

 

Let us guide you through the solution

 

Microsoft account

 

Reset your Microsoft account password online. You can reset your password on any device connected to the internet.

 

See the Microsoft password reset page (in English) to reset your password.

 

Local account

 

Use one of the following options to reset the password for your local account.

 

If you have created a password reset disk, use the disk to reset your password. See  Reset your local user account password using a password reset disk.

 

If you do not have a password reset disk, you may be able to reset the password from a different administrator account. See Changing the local user account password from another user account.

 

If you are not able to access the account see Accessing your account when no other option is available

 

If you need help determining the type of account you set up on the computer, continue to Which type of account did you create? 

 

For more details: Click here

 

I hope this helps. If you need any assistance, please do let me know.

 

Regards,

 

 

 

Jeet_Singh
I am an HP Employee

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