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09-08-2016 01:51 AM
When I was working on my hp dv6 the screen fell out. The laptop itself was still running but I got no display.
I forced the laptop to shutdown, and boot again. This was with no success. I heard de beeps from the cd-drive when there was a cd in it. I tried to connect the laptop to an external monitor. But all the external monitors I've tried said 'no signal'.
When I remove the RAM and boot the laptop, there are no beeps. The hard drive is running but there will never turn on a screen.
Anyone who knows what's going on?
09-10-2016 09:30 AM - edited 09-10-2016 12:24 PM
Welcome to HP Forums a great way to get support. It is a terrific place to find answers and tips! Thanks for the post.
I understand after the dv6 screen fell out and following this, there is no display on the computer.
Commendable job by hooking the computer to an external screen and checking for a display.
It certainly looks like a hardware issue. Please perform a hard reset and check.
Please perform a hard reset first.
Steps to do it:
- Power down the computer and unplug the charger. Then remove the battery.
- Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
- Replace the battery and reconnect the charger. Try to power on the computer.
If this does not work and if your computer comes with 2 RAM slots Swap the RAM modules out one at a time and check if it works on an external display. If it still does not work Please contact phone support to get the unit serviced.
Link for phone support:
Please keep me informed.
Thanks and have a blessed weekend.
I am an HP Employee