07-01-2009 07:26 PM
07-01-2009 07:46 PM
I just got dropping my laptop off thats about 20 months old and had a failing screen. Because I purchased it with a Visa card, they are going to cover all the charges, and better yet, I dont have to send it to HP for weeks at a time, but rather a local shop is going to fix it within a few days. If anyone used a credit card, you might want to check their extended warrantee policies, its worth a shot.
07-01-2009 07:50 PM
07-02-2009 12:02 AM
07-02-2009 12:58 PM - last edited on 07-02-2009 01:16 PM by SandyD
Add another DV9500 to the list.
What this appears to be is HP building and selling products designed to fail shortly after the warrantee runs out. The obvious goal of which is to encourage people to purchase "extended warrantees" (umm I'm sorry you either warrantee your product or you don't. You don't CHARGE for a warrantee), or to force them to purchase new laptops every 14-20 months.
I've gotten nothing but the run around from HP on this. The will clearly not stand behind their products. I am now the proud owner of an HP Pavillion DV9500 paperweight.
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07-02-2009 01:02 PM
Something to add, I am active duty US Navy and I purchased my DV9500 at the Navy Exchange on base (base PX). I've already began researching other sailors who have run into this problem. If I find enough who have, I plan to begin a petition to submit to the Commander of the Navy Exchange requesting that they stop selling HP/Compaq products in ALL Navy Exchanges and look for a better quality product with better service to their customers.
07-02-2009 05:24 PM
07-02-2009 07:53 PM
I originally posted in May of 2009, page 32, regarding the screen issues and heating problems on my DV9540. I had sent the laptop to HP for repair and they replaced the graphics card. I was charged $300 for the repair.
Just recently, the laptop is beginning to overheat again. It is very hot to the touch near the power button. This is where the graphics card is located. My CPU tempurature is running around 170 degrees farenheit. I'm afraid it will burn my house down if it keeps going.
To make a long story short, I was given a 90 day warranty on the repair. So, I contacted HP chat support again to let them know their repair needed to be repaired again because I was again losing my graphics card. They told me I would have to pay for another repair. I was obviously very angry, yet I found the whole thing amusing at the same time.
They had just charged me $300 to fix a laptop which was faulty to begin with and now they want to charge me to fix it again while still under their warranty. Where do they get these people?
I will be contacting the 1-866-671-7362 after the holiday weekend and chewing someone's overpaid, overeducated arse. I cannot believe they want to charge me again. ROFL....
I can't stand it. HP is too much.