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02-17-2009 04:23 PM
It seems that I am a brand new victim.
My dv9500 cto's screen became a "colorful" LCD two days ago after working well for 1 and a half years.
1 year Warranty has expired...
Dont know what to do next
02-21-2009 08:34 AM
02-21-2009 10:33 AM
I'm having the same problem with my dv9548us and of course out of warranty. There was a patch released by Nvidia when they realised the problem that made the fan running 100% which slowed down the appearance of the problem. I'm sure that without that patch a lot of people would have experienced the problem while their warranty was still valid.
What are my options now? Either have an expensive laptop that doesn't work, or pay $300 (at least) in order to get a defective replacement that will probably fail few months later?
Because as far as I know NVIDIA doesn't offer a non-defective 8600M gpu. Any advice?
02-21-2009 02:44 PM
02-22-2009 11:58 AM
02-22-2009 03:02 PM - edited 02-22-2009 04:44 PM
I have noticed that if you put any stress on the video card (ex. Google Earth) the system will shut down and do a system memory dump. This wipes out your video drivers and so on. When you reboot, the screen if heavily pixelated as you could imagine since the Nividia chip is not being used. After further investigation this chipset on this motherboard has a large record of problems between 13 to 18 months of use. Though it isn't happening to all customers, it is still happening to a large group of people around the world.
After spending 1,500 dollars on this laptop for it to have a "common" malfunction in hardware this early should be recalled. The reason I say "common" cause this thread plus others on this site including NVidia's forums alone defines "common" for me.
I have the dv9548us
Windows Vista 32bit
Nividia GForce 8600M GS <-- Its clear that those who has this chipset or G84 is likely to have a problem.
I am 200+ days over my HP warranty
The extended Warranty was with Circuit City/FireDog <--- Now out of business
I have called the 866-671-7362
They have indicated to me that there are no known fixes aware of yet. After putting me on hold (20min) to "speak with a supervisor". They have referred me to this site... Which is no longer up... http://www.hpnotebooksettlement.com/ After both him and I could not see the site he then put me back on hold (10min). When back he referred me to 1-800-657-1876 that does not work. He also referred me to...
Powerplug & Graphics card Litigation Settlement Administrator
P.O. Box 1898
Faribault, Mn. 55021-7153
I have know idea if this department is still open.
I have had my issue escelated to be referred to a Case Worker. I was strongly advised to hear them out before I choose to purchase a Dell that I am currently investigating.
HP must take responsibility for this hardware malfunction. It is clear the anything with the G8m chipset series is vulnerable for complete malfunction.
So, I am curious as to what comes of this after my communication with the Case Worker. Keep voicing your problem and keep calling 866-671-7362 and lets get them to come up with a solution. I sure would hate to buy a motherboard for $350 just so the same chipset will go out in a year.
02-22-2009 03:14 PM