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Akshay56662 Top Student
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hp envy 15 3017tx battery drained not charging not booting cant hard reset beats button not working

HP envy 15 3017tx
Microsoft Windows 10 (64-bit)

I kept my laptop on sleep mode at night, morning the battery was completly drained. When I plugged in the charger the wifi led is orange and doesnt boot up! I cannot do an hard reset my beats button is dead its not working. Tried removing the battery, Ram, power connector no success. Please help!!

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Regents Professor
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hp envy 15 3017tx battery drained not charging not booting cant hard reset beats button not working

Dear Customer,

 

A good thing to try first is a hard reset of the computer.  The steps are different depending on if your battery is removable or not.  See http://support.hp.com/us-en/document/c01684768 for steps and videos that cover this easy first step.

 

If you are still having boot problems walk through the steps in the online troubleshooting documents here:

 

Windows 10  - http://support.hp.com/us-en/document/c04718479

Windows 8 - http://support.hp.com/us-en/document/c03515402

Windows 7 - http://support.hp.com/us-en/document/c01443371

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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Akshay56662 Top Student
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hp envy 15 3017tx battery drained not charging not booting cant hard reset beats button not working

As I have mentioned I cannot perform hard reset because my beats audio tap button is not functional. It requires power + beats button to hard reset the laptop. Please guide me if there is any other way to hard reset the laptop.
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Akshay56662 Top Student
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hp envy 15 3017tx battery drained not charging not booting cant hard reset beats button not working

Is there anyway to charge my battery and test whether the laptop boots!

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