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10-31-2016 03:16 AM
I kept my laptop on sleep mode at night, morning the battery was completly drained. When I plugged in the charger the wifi led is orange and doesnt boot up! I cannot do an hard reset my beats button is dead its not working. Tried removing the battery, Ram, power connector no success. Please help!!
10-31-2016 04:15 AM
A good thing to try first is a hard reset of the computer. The steps are different depending on if your battery is removable or not. See http://support.hp.com/us-en/document/c01684768 for steps and videos that cover this easy first step.
If you are still having boot problems walk through the steps in the online troubleshooting documents here:
Windows 10 - http://support.hp.com/us-en/document/c04718479
Windows 8 - http://support.hp.com/us-en/document/c03515402
Windows 7 - http://support.hp.com/us-en/document/c01443371
Hope this helps, for any further queries reply to the post and feel free to join us again
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10-31-2016 04:43 AM