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Student
Posts: 1
Member Since: ‎08-09-2016
Message 1 of 2 (115 Views)

hp envy 17 broken left hinge

Product Name: hp envy 17-j053ea
Operating System: Microsoft Windows 10 (64-bit)

I've had my envy 17 for 3 years all went well until yesterday when the hinge broke. I see it's a common problem can anybody from hp help please?

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Moderator
Posts: 15,989
Member Since: ‎09-30-2014
Message 2 of 2 (110 Views)

Re: hp envy 17 broken left hinge

@e-claire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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