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CaptK1701 Student
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hp pavilion 2 10-k020nr power port

HP pavilion 2 10-k020nr
Microsoft Windows 8 (64-bit)

Not positive if is 32-bit or 64-bit. Its listed on my receipt as a HP 2in1 DTCHBL TOUCH Notebook. I bought this 2 years ago, and now my charging port isn't working correctly, I plug in the power cord, but it will not charge correctly, it'll show 95-100%, and then only last about 10 minutes. The battery was re-calibrated and reads as okay, with no problems. The port itself doesn't appear to be tight enough to hold the power cord correctly.  I contacted HP and they say its a part listed as 784417-001 (power/volume/home button board). Is this correct? Or did I just order the wrong part?

 

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HP Support Agent
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hp pavilion 2 10-k020nr power port

Hi! @CaptK1701, Welcome to HP forums.

 

I understand that you have issues with charging port on your laptop.

 

Thanks for performing the troubleshooting steps.

As you mentioned that you did battery calibration and also you performed a battery test. And the results passed. 

 

I would suggest you do one last step. Trying updating the BIOS and check if the issue persists.

 

Link to update BIOS - http://ftp.hp.com/pub/softpaq/sp70001-70500/sp70261.exe

 

The part number for the power port seems to be a valid part. You can order and replace the part.

 

Let me know if this helps!

Cheers! 🙂

 

A4Apollo
I am an HP Employee

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