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audra1971
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hp pavilion 21 touch smart all-in-one I can't sign on

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Pavilion 21 TouchSmart All-in-

I do not know my uncles password nor does my aunt to sign on to reset computer.  Staples could reset computer for $400. In not willing to do that on a computer that is approx a few years old.  Help 

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IT_WinSec
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Hello @audra1971

 

Thank you for posting in the HP Support forum. Welcome !

 

Probably you don't need to pay a 3rd party and I think you can handle it yourself. I'd love to help you.  I am sorry for the issues you experience. It would be great if you could post more information and provide details about your issue. Every word more offers bigger chance for me to help you.

 

Please, post information about your HP product - full product model and product number (PN) >> https://support.hp.com/us-en/document/c00033108

 

What is the operating system you use at the moment ?

 

Have you tried this already >> https://support.hp.com/us-en/document/c05336119

 

 

Looking forward to your reply.

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*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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