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06-22-2016 04:47 PM
i have a 3 year old pavilion dv7 and it wont turn on at all, battery is fully charged and even when just the power cord is plugged in it shows its getting power, but still wont turn on.
06-23-2016 12:09 PM - edited 06-23-2016 12:12 PM
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I understand that you are having an issue with the notebook starting, and wanted to assist you! I see that you tried starting the notebook on just the AC Adapter power alone.
To start, can you provide me with the Product Number of the notebook? Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products
Are you able to test the AC Adapter? Would you happen to have another compatible adapter that you can use, to test the notebook? Try reviewing the following document, and let me know how it goes: HP Notebook PCs - Computer Does not Start (Windows 7, Vista, XP)
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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