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Mark40 Student
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hp pavillion 15-aw002au

HP Pavillion 15-aw002au
Microsoft Windows 10 (64-bit)

I have installed an ssd card on my laptop but it doesn't seem to have increased the speed of my laptop?

 

And my external hard disc is not showing?

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hp pavillion 15-aw002au

Hello @Mark40,


Thanks for showing your interest in the HP Forums! I see that you are having issues with the SSD card and the external hard disc isn't listed. I would like to help.

 

I would run a test on the hardware: Testing for Hardware Failures.

 

What size did you get?

 

You can take a look at this document to check the USB ports: Troubleshooting USB connections. Let me know if it is listed in the Device Manager window.

 

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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