The HP Community is here for you.
03-04-2013 01:45 AM
I am so frustrated. I have had this laptop for a little over a year and for the past 4 months it has just been crashing on me constantly. I also have a HP photosmart printer that I called tech support for when it was still under warranty about a year ago. I was asked to repeatedly clean the cartridges to the point where I was almost out of ink (very expensive) and was supposed to recieve a part which I never recieved or heard about ever again. Now I can't talk to anyone from hp directly because my products are no longer under warranty. These things cost a lot of money, one would think that considering we have 4 hp products in our home they would consider us to be at least worthy of direct contact. I am so frustrated. I'm not sure that we will be sticking with this company for any future purchases.
03-05-2013 08:30 AM
I see that you're having issues with the notebook and printer.
When does the notebook usually crash on you? Is it a blue screen you're receiving when it crashes?
Can you still boot into windows?
Can you give me the full model name and number of the notebook that you have?
Now, for the printer, what is the printer model name?
What is the exact issue with the printer?
I look forward to your response.