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Filippo1 Student
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hp pavillion x360-13u004nl keyboard problem

pavillion x360-13u004nl
Microsoft Windows 10 (64-bit)

Hello everybody

today I have bought a HP Pavillion X360-13u004nl (EMEA), all works fine except for the keyboard: the "<>" key doesn't work. when i came back to the store the assistent told me that the same problem was present in the other notebook like mine. i have tried to update chipset driver (following the instruction in the hp support website) but it was useless. i have tried also to remove the driver from the device menager in the windows controll panel as reported in the hp support but it was useless. does anybody have the same problem? or does anyone know how to manage this problem? thank you

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hp pavillion x360-13u004nl keyboard problem

Hi! @Filippo1

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand few keys on the keyboard are not functioning correctly.

 

Please try few steps recommended below.

 

In Windows, search for and open Settings.
In the Settings, click Ease of Access.
Under-Ease of Access, click Keyboard.
Make sure the Filter Keys switch is set to Off.

 

 

Please refer this link to troubleshoot keyboard issues: http://hp.care/2cdfAp3

 

Even after troubleshooting issue persists. It could be a hardware issue.

Please contact HP for service options.

Link to contact HP: http://hp.care/2bkTGBQ

 

Hope to hear from your soon!

Have a great day! 🙂

 

A4Apollo
I am an HP Employee

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