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01-06-2015 01:44 PM
Regarding the August 26, 2014 announcement of a recall program on AC power cords for HP Notebook PCs:
On August 7, 2014, my PC Pavilion dv7 stopped working and I took it to Best Buy, where the problem resulted in a bad power cord. I purchased a replacement power cord for $58.84 at that time.
In December, I received an email from Hewlett-Packard notifing me of the recall program.
I called the contact number to explain that I wanted reimbursed for my power cord, as I'd been forced to purchase a power cord prior to the publication notification.
After being passed around from department to department and given a couple different numbers to call - with no satisfaction, I've turned to this forum for help.
Is it true that I am just stuck? Even though my power cord was truly faulty, since I needed my cord replaced before HP announced I have to just cover the cost myself?
Has anyone on this forum had this experience?
Solved! Go to Solution.
05-15-2018 06:59 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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