In my case, the only solution that I have received from hp support service has been to delete all partitions of the new PC and recover the system with the set of disks that they have sent me (new fresh installation).
It worked well because the system was new and no user data were present on it.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.