i downloaded hp simplepass for fingerprint signin option and i type in my master password and it loads me in to the software but when i click set up windows log on it as for password again and it says its incorrect and i would use window hello but nobody can find out why i dont have window hello, or why hp simplepass doesnt work and hp wants me to by a service pack thats kinda stupid when the hp simplepass program wasnt even installed so its a software downloaded error not the pc. does anyone no why it wont work or if im using wrong verison?
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SDF15 I work on behalf of HP
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