12-13-2015 09:52 PM
I have update to Windows 10 for my HP ENVY DV6 Notebook, but my camara HP Truevision HD is not working. I am looking for its driver buy I can find them. Can you help me please.
12-15-2015 01:40 PM - last edited on 03-15-2017 04:21 PM by OscarFuentes
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For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide:
Please remember when posting to provide your exact model of HP notebook. Envy DV6 is the series which has many models.
I grasp that you have upgraded to Windows 10 and your Webcam is not working.
Here is a link to the HP Support Assistant that will assist you with acquiring drivers.
Here are two links that could also help.
If you would like further assistance, please provide the results from the troubleshooting and your exact model of HP notebook.
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02-24-2016 03:30 PM - edited 02-24-2016 03:32 PM
Having the same issue on HP HP Pavilion x360 Convertible L5P20AV Running Win 10 64.
Webcam is dead. Well not dead, but the Device Manager sees it and runs Windows Generic USB usbvideo.sys driver. When App or software launches, the light comes on (hardware is accessing) but immediately goes on/off with loop of camera/no-camera.
This is NOT working.
Try to open Windows Camera- and I can watch device manager freak out and flash camera, no-camera, camera, no-camera... over and over. If I disable the device, then the app stops sending looping error messages and says no-camera. (yeah I know I disabled it, but the loop tells me this is a DRIVER specific issue.)
I uninstalled the device, allowed Windows to detect, still installs basic driver.
PAID FOR YOUCAM 7! Since that is supposed to be Windows 10 compliant. The software does not update or change the driver. The YouCam software does the same looping of camera not found, camera found... again I can watch in the background the device manager looping and freaking out. Only way to stop the loop is task manager kill the software.
I need to find a CURRENT working DRIVER for HP TRUEVISION HD WEBCAM
FYI- if you download paid YouCam and update patch for Win 10 compliant issues... still does not help. If you try to update driver and specifically select the YouCam 7 Drivers folder, you get an error that the driver is NOT supported on 64 systems. YouCam has no advice for help, suggested refund on software. 😕
I have visited every thread on this board, visited every Microsoft thread, talked to YouCam, AND to HP, I was told to send in my laptop for service after factory reset 4 times via techs didnt work. I don't want to send in my laptop, this is a driver issue, that is abundantly clear.
Where can I find a driver- not software- just the driver?????
02-26-2016 07:42 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works please review this link. First Time Here? Learn How to Post and More
03-05-2016 06:27 PM
I have the same issue with my HP Envy 15, product number E7Z44UA#ABL. I have upgraded to Windows 10 and my HP Truevision webcam does not work. I have YouCam, but do not want to purchase after 30 day trial. Is there a patch or fix?
03-06-2016 02:37 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.