cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
knowlengr
New member
1 0 0 0
Message 1 of 2
170
Flag Post

hphmrf

HP Recommended
Elitebook 8560w
Microsoft Windows 10 (64-bit)

A Windows 10 update installed but hung somewhere in the update process after issuing the "hello" chime.  The error message was something like "HPHMRF LOCK"

 

There was no OK, and it looked like a BIOS message not a Windows message.

 

I tried searching for "HP HMRF" also but no love.

 

Keyboard was nonresponsive, so I did a hard reboot, and Windows did come back to life, but with various difficulties which Win10 seemed to self-correct over the next 90 minutes.  E.g., could not launch Event Viewer, could not launch file manager, could not get start menu to open.  The Cortana menu box displayed, but would not execute any commands.

 

I'm still not sure whether the update completed.

 

A disk check showed no errors.

 

What is this message and can it be ignored?

 

thx

 

 

0 Kudos
1 REPLY 1
DavidSMP
Retired
Retired
12,360 12,338 1,169 2,498
Message 2 of 2
Flag Post
HP Recommended

Hi @knowlengr,

 

Thank you for stopping by the HP forums.  A Good day to you. 🙂 I read the post regarding an update that has caused problems on the machine with the keyboard not being responsive for some time. I will be delighted to assist you with this.

A Stupendous effort, brilliant description and very smart diagnosis of the issue before posting. Kudos to you on that score. 🙂 You are an important HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you. 🙂

For starters, I would require more information to assist you better.

  • After restarting the computer have you checked if all the important applications work correctly and you are able to go online?
  • Did you update the bios from Hp support assistant or from the HP website?

It does not look like a bios update. For now, please try to perform a system restore to an earlier time before the issue started from this link: http://support.hp.com/us-en/document/c03327545  and follow the option “Restore your computer when Windows cannot start normally” Then check if the computer functions correctly.  This should do the trick for you.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation