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05-17-2016 06:58 AM
how can install recovery dvd for window 7 home basic in my laptop plz tell me properly guide
05-17-2016 07:15 AM
Allow me to welcome you to the HP forums!
I'm having problems understanding what it is you want to do ...
In terms of recovery media, that is a set of DVDs and a CD, not a single DVD, If you are interested in obtaining that, more information is provided below.
In terms of a Recovery partition, if you have removed or otherwise corrupted that, the ONLY way it can be created is using the recovery media -- because that erases the entire hard drive, reformats it, and recreates the Recovery partition in the process.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
Be sure to read through the material in the linked thread BEFORE you attempt the recovery: http://support.hp.com/us-en/document/c00707939
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