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05-12-2017 12:23 PM
my backspace the slash key under it the enter key under that and the up and down arrows work intermittenly. it first started out wher i have to hold them a bit for it to work then i got sick of that popped off the keys and shot compressed air on them. but now its worse and i actually have to holddown all 5 keys for like 15 seconds to get 20 seconds from use from any one of them. can anyone help me
05-13-2017 04:36 PM
Thanks for the post.
I understand that you are facing intermittent issues with the keyboard on your computer.
Not to worry, I will be glad to help.
Have you tried to use an external keyboard when the issue occurs on your notebook? If the external keyboard works, then it is likely to be an issue with the keyboard on your computer and recommend you contact our phone support for the service options available.
Run a keyboard test on your computer by booting the computer to system diagnostics. Click here.
If the test passes, uninstall the keyboard driver from device manager and run HP Support Assistant to update all the drivers on your computer. Click here.
For other troubleshooting steps, please refer to this HP Article for assistance.
Let me know how it goes.
I am an HP Employee
05-16-2017 01:42 PM
ok i attached an external keyboard and those keys worked. also did the keyboard test and turn out that the print screen\and numberlock keys dont work either so that's 7 keys now.. i dont want to call for service cause i know it'll be expensive and my warrentee is alreayd up do you thnk i can open it take the keyboard of and see if i can fix it myself?
05-16-2017 02:59 PM
05-17-2017 12:42 PM
I am the The_Fossette. It looks like you were interacting with @Chimney_83, but he is out of the office today so I'll take over from here.
I recommend you to contact phone support and check the available service options for your computer.
Here is how you can get in touch with the phone support.
Open link: www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.
I am an HP Employee