Note on archived topics.
04-28-2016 09:37 AM
I've been using my laptop from two years almost and this problem has risen from the past year. I have tried reinstalling the windows and many more ways just to solve my problem but no solution found. The problem is that when I lift my laptop slightly or even tilt it for 1 second (not suddenly) the laptop seems to become slow such that nothing seems to open or work.When I'm in a game and lift laptop whenever it happens too and I can a freezing/slow motion of the characters.
In other words FPS drops.I went to the company by which the warantee was signed(partners of HP) .They changed the following hardware that included :-
2. Graphics card
Still my problem exists and I don't know what to do.I've become sick of this laptop because now it's starting to heat too. -_-
I will be very glad if someone gets back to me ASAP.
P.S:- If someone is referring to HP driveguard then no I haven't installed it but have installed HP coolsense.
04-29-2016 09:03 AM
Welcome to HP Forums!
I understand that the laptop freezes when you lift it up a little. I want to help.
Please review this document: Testing for Hardware Failures (Windows 10, 😎. Let me know if it passed all the tests.
Also here are another 2 document may help: HP PCs - Computer Is Slow (Windows 😎, HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal
Please let me know if this resolves the issue by marking this post as "Accept as Solution". To simply say thanks, click the Thumbs up below! 🙂 If you require further assistance let me know and I will gladly do all I can to help. Thanks.
04-30-2016 05:34 AM
I've searched the driver/softwares on the page according to you but couldn't find any software to update BIOS. Is that necessary? I've installed HP support assistant but it's also showing no updates. Although I've just installed HP PC Hardware Diagnostics (UEFI) I can't understand it's purpose because I'm just a student trying to solve this problem. Will changing the hardisk and replacing it with a new one solve my problem? But I know that's an expensive alternate.
05-03-2016 08:24 AM
Thank you for the reply. I asked you to run the hardware test because I want to rule out the possibility of a hardware malfunction. We are not certain yet if the hardware disc needs to be replaced or not before the hardware tests gave us a result. If it passed all the hardware tests, it might be a software issue causing the freezing. Software issue could be fixed by updating drivers or restoring the system.
Let me know how it goes with your laptop.
05-04-2016 01:31 AM
Sorry to bother you again. 😛
Ran all the hardware diagnostics by pressing F2 and going in the UEFI menu. It passed all the components.Ii've been thinking that if there's any possibility of ventilation duct blockage? I mean there's not much air coming out from the side of the laptop. Maybe that's the cause. But if that's connected with the issue i've been having so the fan needs to be cleaned up.
05-04-2016 08:16 AM
Here is a document that shows how to clean the vents: Reducing Heat Inside the Laptop to Prevent Overheating
Let me know if it helps.
If you want to say thank you, please click the "Thumb up" icon at the bottom right of the post. Thanks again:)