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mick1951
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laptop not charging

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hp cz0401317
Microsoft Windows 7 (32-bit)

laptop not charging,works fine on mains adaptor

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WAWood
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@mick1951

 

Hello;

Allow me to welcome you to the HP forums!

 

What you describe could be the battery not charging or not holding a charge and/or the charger not working.

Here are some troubleshooting steps you can try:
http://support.hp.com/in-en/document/c00259897
http://support.hp.com/us-en/document/c03325217
http://support.hp.com/us-en/document/c00363266?jumpid=reg_r1002_usen_c-001_title_r0006

If those confirm the battery is not charging or not holding a charge, you would need to replace it.

If those confirm the charger is not working, you would need to replace that.

If both the battery and charger check out OK, then it's and internal problem with the circuitry in the laptop, and unless the laptop is still under warranty, it's likely to cost more to fix that than to replace the laptop, outright.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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