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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
joy231
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Message 1 of 4
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laptop not opening

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hp pavillion gaming notebook
Microsoft Windows 10 (64-bit)

laptop suddenly cannot turn on. actually there is a led light(green) on the power button but the screen is blank

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @joy231

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and understand that you are unable to boot to windows and the screen is blank.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article to resolve this issue.

 

http://hp.care/2oFlOWC

 

Let me know how it goes.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care Smiley Happy

 

Cheers!

The_Fossette
I am an HP Employee

joy231
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Message 3 of 4
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saturday afternoon was still fine, but sunday when i try to turn on nothing on screen already, just hearing the fan faint sound then stopped, i tried to turn it on again few times but no response. around that week before it happened i am just surfing the internet. i never done any trouble shooting as i cannot turn it on already, thank you in advance for your answer

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,570
Message 4 of 4
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Hi @joy231

 

Thank you for the information.

 

I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2oFlOWC

 

Let me know how it goes.

 

Good day! Take care Smiley Happy

 

Cheers!

The_Fossette
I am an HP Employee

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