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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-14-2015 11:05 AM - last edited on ‎01-24-2019 02:14 AM by Level 8

HP Recommended
Product: HP Pavilion dv6 Notebook PC
HP Recommended Solution: Please visit the HP Techcenter To Resolve Diagnostic Errors that Appear During Startup

 

When laptop powers on i get:   visit webpage: www.hp.com\go\startup

 

prinamry internal battery is (low or functioning at dangerously low levels)

 

it sounds like i need a replacement primary internal battery, plugged in the laptop runs normally, so where do i go to buy this new battery on a 3 year old pavilion?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2015 10:42 AM

HP Recommended

This failure ID means the battery is having hardware issue and need to be replaced. You can contact HP technical Support and purchase a battery from them as your product is out of warranty.

I am an HP employee.

Regards,
Vidya

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9 REPLIES 9

‎01-14-2015 11:16 AM - last edited on ‎04-20-2016 04:32 PM by HP Administrator

HP Recommended

Please read the document that has the reason for this error and the next steps needed:

http://support.hp.com/us-en/document/c01443470

I am an HP employee.

Regards,
Vidya

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‎01-14-2015 11:40 AM - last edited on ‎03-14-2017 12:48 PM by HP Administrator

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Hi

 

 

>>before that please do the battery test on your computer

 

Testing and Calibrating the Battery--- fallow the link to do the test

 

>>if you get any error msg please chage the battery

 

>>and if you wnat to get a new once call us 1800-474-6836

 

>>if we have stock will help you out

 

 

Please click "Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

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‎01-15-2015 10:39 AM

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this is how the screen read after i completed the battery test:

 

 

 

Battery test : Primary - Replace (30)    Secondary - NOT INSTALLED (60)

 

failure id : 90EEFX-5JT76F-MFH1SG-C0FP03

 

Product id : QA062UA#ABC

 

Primary Battery

 

Battery test : FAILED

 

 

 

a one-year warranrty was included with the laptop (which i registered as soon as i obtained this notebook), it expired atleast a year ago but i still want to replace the battery anyway i can

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‎01-15-2015 10:42 AM

HP Recommended

This failure ID means the battery is having hardware issue and need to be replaced. You can contact HP technical Support and purchase a battery from them as your product is out of warranty.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
1 person found this reply helpful
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‎01-15-2015 11:59 AM

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thank you for the help, i will start talking with technical support and i consider this topic closed

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‎01-17-2015 01:38 AM

HP Recommended

I have had the same message on my ,'HP Pavilion notebook' for months even though its barely a year old!! Have souced new battery online its about £80 or on ebay about £40, currently managing with plugging it in every time I use it.  My battery indicaor (bottom right screen) tells me I have 90% so don't understand the message?? I wonder if message is an error and would like to remove it from startup screen - so if anyone knows how to do this and would like to share it thanks.

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‎01-20-2015 07:19 AM

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Maria456

 

before i got this message my battery was ;asting less than thre hours and closer to 30 minutes between charges before i got this error message.

 

but if its happening  to you within the year you might be under warranty. atleast a 1year warranty came with my pavilion when i bought it new

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‎01-20-2015 07:52 AM

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Hi

 

- yes you will get only 1 year of warranty for the battery

-if your purchasing the battery form HP parts store check for the warranty details

 

 

 

Please click "Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

I am an HP employee
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‎06-02-2015 06:05 PM

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im having trouble finding a similar enough label

 

is the primary internal battery the large battery in the back that clips in and out without tools?

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