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Honor Student
Posts: 3
Member Since: ‎06-06-2014
Message 1 of 2 (1,535 Views)

laptop won't let me update it, change brightness levels or play videos online.

Hp Pavillion TS 15 Notebook PC and has Windows 8.1

It won't let me change my brightness levels at all and now it will not let me play any videos online either. Another thing I noticed is on the HP Support Assisstance it won't download any software I need and When I try searching if the system needs an update It won't stop loading so I can't update it either.

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 2 (1,504 Views)

Re: laptop won't let me update it, change brightness levels or play videos online.

[ Edited ]

Hi Catrinabullock,


Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion TS 15 Notebook  and having the HP Support Assistant and updating software. Here is a link to  uninstall the HP Support Assistant. You can reinstall it from here. Once you reinstall it you should be able to update all software.


Hope this helps.



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