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kyflyer79
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Message 1 of 2
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locked up keyboard on laptop

HP Recommended
Pavilion g7-1310us
Microsoft Windows 10 (64-bit)

Ever since I uninstalled Avast software my keyboard does not work. The mouse pointer works but not the keys.

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Jeet_singh
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Message 2 of 2
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HP Recommended

Hi @kyflyer79,

 

Thank you for showing your interest in the HP Forums, I’d like to help 🙂

As I understand you are having an issue with the keyboard not working on your HP notebook, 

Don't worry I have a few suggestions to help you out.

 

Let's try these steps here:

  1. Turn off the computer and then restart it.

  2. Press the Esc key repeatedly to see if a startup menu opens.

    • If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.

    • If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.

  3. Restart the computer.

  4. In Device Manager, uninstall and reinstall the keyboard software:

    1. In Windows, search for and open Device Manager.

    2. Click View and select Show Hidden Devices.

    3. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.

    4. Continue removing device names in the Keyboards category until all device names have been uninstalled.

    5. Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.

    6. Wait for the computer to restart and open Windows.

The keyboard should now work correctly. To test the keyboard for key or hardware failures, see Testing for Hardware Failures (Windows 10, 😎 - Click here

 

For more details, please follow the steps suggested in the support document for - Notebook Keyboard Troubleshooting (Windows 10, 😎 - Click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                    

And I Hope you have a good day, Ahead.

 

Regards,

 

 

Jeet_Singh
I am an HP Employee

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