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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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logon password wont work after HP BIOS update

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Microsoft Windows 10 (64-bit)
After doing a BIOS update from HP I now cannot log on to computer with password.
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Hi @russrrat,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the computer password. I will be glad to help you.

 

Please look at the document on "How to Recover Your Forgotten Password (Windows 10)".

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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I can’t log on my HP laptop after I updated the bios and same with my Microsoft account too. Both passwords can’t be log on. Please I need your help and I don’t want to loose any of my data and the new os I just updated.

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