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Posts: 1
Member Since: ‎10-18-2016
Message 1 of 3 (150 Views)

loose screen hinge

Product Name: Spectre x360 ME version
Operating System: Microsoft Windows 10 (64-bit)

My Spectre x360 has a loose hinge and some times when I move my screen to the back I feel like the left hinge is go to the back. I bought my Spectre x360 from the middle east but I live in the United States and I called the customer service and they told me that they can't help me because I did not buy me laptop from the U.S.  and they told me that I should call the middle east customer service. So I called the Saudi Arabia customer support and they told me that I should be in Saudi Arabia to get help, and the problem is that I am not going back to Saudi untile the end of 2017, is there anything you could help me with to get my laptop fix ? 

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Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 3 (141 Views)

Re: loose screen hinge


  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

I Work for HP
Posts: 42,840
Member Since: ‎11-12-2008
Message 3 of 3 (141 Views)

Re: loose screen hinge

Can you tell if a hinge screw has fallen out of the bottom of case? If it is simply loose you may be able to tighten it. If it has fallen out I would take it to a place that sells laptops to see if they can replace the screw. Best Buy, Staples etc.

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