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Anton_Serd
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Message 1 of 3
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missing drivers

HP Recommended
Probook 4540s
Microsoft Windows 8 (64-bit)

Hello,

 

I got probook 4540s which has windows 8 Pro 64bit and I have the following issue - I see 4 components which are not recodnized and doesn't have the appropriate drivers. I downloaded all the available drivers on hp.com but the problem still stays.

 

Here are they:

ACPI\VEN_HPQ&DEV_6000
ACPI\HPQ6000
*HPQ6000

...

PCI\VEN_197B&DEV_2392&SUBSYS_17F6103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_17F6103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

...

PCI\VEN_197B&DEV_2393&SUBSYS_17F6103C&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_17F6103C
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880

 

Thank you, for support!

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koolholio
Level 4
130 128 6 11
Message 2 of 3
Flag Post
HP Recommended

 

Here are they:

ACPI\VEN_HPQ&DEV_6000

 

...

PCI\VEN_197B&DEV_2392&SUBSYS_17F6103C&REV_30

...

PCI\VEN_197B&DEV_2393&SUBSYS_17F6103C&REV_30

 

Thank you, for support!


ACPI\VEN_HPQ&DEV_6000

 

Usually Microsoft drivers for this would be installed, however the vendor is HPQ, so perhaps HP would have some advice about the ACPI driver

 

both the other hardware ID's are JMB38X SD/MMC  --- JMicron PCIe SD Host Controller....   are your sd card drivers installed?

 

Paul_Tikkanen
Level 21
Level 21
130,894 121,071 19,873 30,393
Message 3 of 3
Flag Post
HP Recommended

Hi:

 

@koolholio provided the answer to the one device...you need the JMicron Card Reader Driver...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

File name: sp63637.exe

 

For the 6000 device, you need this driver...

 

This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

File name: sp62981.exe

 

 

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