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Message 1 of 2
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missing media transfer protocol driver

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15ac122tu
Microsoft Windows 8.1 (32-bit)

Hii..

I could not connect my mobile to my laptop for transferring data ,

It shows MTP is not available or not working properly.

what should i do ?

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HP Support Agent
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@Ansar5

 

Thanks for reaching out to us on HP Support Forums. 🙂  I reviewed your post and I understand that you are unable to connect any android device to the computer. I’d love to help!

 

Have you tried connecting your phone to other USB ports like USB 2.0 and USB 3.0 (if available)? Also, are other devices working when connected to the USB ports?

When you connect using a USB cable most of the devices do not require any driver and should work as plug and play device. 

 

I recommend you to download the windows 8.1 drivers for the android device from the manufacturer website and install it and this should take care of the issue.

 

Let me know how it goes and you have a good day ahead.

 

Take care!

 

Cheers!

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