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Trushangi Student
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model 15-r014tx battery replace(40)

Pavillion 15-014tx
Microsoft Windows 8.1 (64-bit)

My laptop runs only when continuous power is supplied to it. If the charger is disconnected it shuts down abruptly. I ran a battery check which showed me this message: (refer the screenshot)

 

IMG_20160501_142907.jpg

 

 

Kindly guide me through this. If the battery needs to be replaced any relevant links (from the online store)would be appreciated. Thanks in advance

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HP Recommended

model 15-r014tx battery replace(40)

Hi there @Trushangi

 

You have come to the right place to ask questions, find solutions and get help from others in the community! If my reply resolves your issue or answer your question(s), please let others know this reply was helpful by clicking the Accept as Solution button. To say thanks for the reply, please click the Thumbs up! 

 

The screenshot that you have provided from the battery check, states that the battery needs to be replaced. If it was the Battery Check program, then it should have told you your Warranty Status and to contact us also.

 

You can check your Warranty Status using the Check Your Product Warranty sitethen please use the following link to contact us.  

The other option would be for you to use the HP Part Surfer to find yourself a new battery. When you get to the site you will have to put in your Product/Serial Number and Select your Country before you search. You should be able to find a replacement battery. 

 

Welcome to the HP Support Community!
Thank you for joining in! 

Have a great day! Smiley Happy

EmeraldAvenger
I work on behalf of HP


Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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