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my HP passeport Password for FMS

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When I try to Log into the FMS (Find My Suplies) Websies HP SureSupply Express with my current password i get a message saying there is a problem, please try again. My email address is shown as being correct, so, thinking my password is somehow wrong I opted to reset my password. I type in the SAME PASSWORD I am using to try to access my accoint to be told *New password cannot be the same as current password which indicates that i AM typing in my passord correctly. This is further corroborated bt te fact that the SAME password did allow me acces to this HP Forum site.

I DO NOT want to change my password to something new.

How can this technical error be corrected?

 

Regards

 

Robin

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Hello @hisnibs0 ,

 

Welcome to the HP Forums!

 

I understand you're having issues signing in to the HP Sure Supply website. 

 

This forum is for technical support of notebooks not HP accounts. It is not monitored by web admins that would be able to help with your exact issue.

 

What I would suggest, would be to change the password to something new, and then change it back to the password you currently wish to use but cannot.

 

Example: 

Current password: ABC123

Change it to 123ABC

Change it back to ABC123

 

This should avoid the error of using the same password.

 

If this does not work I would suggest contact HP Shopping as they manage the Sure Supply accounts. You can contact them at 1-888-999-4747

 

Thanks! 🙂

Great-Deku-Tree
I work on behalf of HP

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Hi Great-Deku-Tree,

 

Thanks for your response.

 

Unfortunately iI think the website remebers ALL your prvious passwords, not just your last one.

 

 

Do you have an email address for HP Shopingas I'm in the UK not USA amnd internatinal phone rates are prohibitive?

 

Thnks again,

 

hisnibs0

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Hey hisnibs0,

 

I don't have a direct email available but you can reach the HP Shopping department in the UK at 0345 270 4142 (Monday-Friday 8am-6pm). They should be able to provide better information.

 

Thanks! 🙂

Great-Deku-Tree
I work on behalf of HP

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