COVID-19: Community support for issues with your home office or remote working and learning
Hello;Allow me to welcome you to the HP forums!How old is your laptop?
I have two 5-year-old laptops and I've had to replace the batteries in BOTH of them.
Here are some troubleshooting steps you can try to see if there are problems with the battery or charger or both:
Hi thanks for your help my laptop is new i got it only 4 monthes ago the diagnostic of both batry and adapter is aproved i do not know the reason of that problem thanks
Didn't find what you were looking for?
Ask the community