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xahdjla Honor Student
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My computer says I may have a problem with internal battery. I have to keep computer plug in at all time

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xahdjla

 

Hello;

Allow me to welcome you to the HP forums!

Those message are usually correct.  I got similare ones a couple of weeks ago on an old HP laptop and had to replace the batteruy.  

 

It could also be that the external power brick is not charging the battery.

 

Here are some troubleshooting steps you can try:

http://support.hp.com/us-en/document/c00363266?jumpid=reg_r1002_usen_c-001_title_r0006

http://support.hp.com/us-en/document/c03325217

 

Good Luck

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xahdjla Honor Student
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my computer

but i have my computer 2 years

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We have no way of diagnosing or examining your PC from here.

 

All we can do is provide troubleshooting hints that HP and others have prepared.

 

If you're not willing to try those, we can't help you.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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