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Ussy Student
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my laptop(fan) makes inconvinient noice

pavilion dv6
Microsoft Windows 7 (64-bit)

my laptop makes a lot of noice that makes me uncomfortable especially when am with others in the office. a friend was saying maybe I exposed it to dust thats why but I did not. please guide me on what to do

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HP Support Agent
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my laptop(fan) makes inconvinient noice

Hi @Ussy,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that your notebook’s fan makes a loud noise. It’ll be a pleasure to assist you with this

 

A commendable job was done to isolate the issue to the fan. Hats off to you on that score. I am really impressed with your technical expertise and it is always a privilege to work with a tech-savvy customer like you.

For better clarity and to assist you better, I would require more information regarding this. Please let me know the product# of the computer.

  • For now, please perform a hard reset. Steps: Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  • Replace the battery and reconnect the charger.

Please run system diagnostics on the fan to isolate the issue further to not being hardware related.

  • Link for diagnostics: http://support.hp.com/in-en/document/c03467259 Please follow the step “Opening the HP PC Hardware Diagnostics (UEFI)” and run diagnostics on all components under component tests. Please make a note of any failure code.
  • Please update the bios from this link http://hp.com/drivers Please select the country and language. Please type the product# of the unit and follow the on-screen instructions to update the bios.
  • Please ensure that the air vents are clean and the computer is placed on a flat surface.
  • Please visit this link for further troubleshooting: http://support.hp.com/us-en/document/c01657439

 

Please let me know how this goes. I genuinely hope that  the issue gets resolved without hassles. Thanks for being a part of the HP community and if you require further assistance let me know and I will gladly do all I can to help. If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

 

Take care now and have a splendid week ahead.

 

DavidSMP
I am an HP Employee

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