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avirohan Student
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my laptop is hp envy 15 j110tx and its battery is drained or what laptop is not charging

my laptop is hp envy 15 j110tx and its battery is drained or what laptop is not charging and i want to buy pi06 but is'nt availaible

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HP Support Agent
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my laptop is hp envy 15 j110tx and its battery is drained or what laptop is not charging

Hi @avirohan, thank you for visiting the HP Support Forums and welcome! I read your post about your HP ENVY 15-j110tx Notebook and see that there’s a battery issue.  I would certainly like to assist you in this case.

 

We have dedicated and tried troubleshooting steps which helped quite a few customers. If the battery does not charge or does not hold charge then please refer to this link: http://hp.care/2ef9gwo

 

Also, you may run a test on the battery and calibrate it using the steps provided in this link: http://hp.care/2ef9pzV

 

Hope this helps. Feel free to reach out to us for further assistance. Cheers :)

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