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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-30-2017 08:46 AM

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Product: HP ENVY Notebook - m6-p113dx

i did a complete reset on my laptop and now that the computer gets turned on it has a message that says that it cant sinstall windows and thats all it does.

5 REPLIES 5

‎03-30-2017 08:47 AM - edited ‎03-30-2017 08:47 AM

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What is the exact wording of the message?

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‎03-30-2017 03:17 PM

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The computer restarted unexpectedly or encountered an unexpected error Windows installation cannot proceed to install Windows click ok to restart the computer and then restart the installation.

I have pressed okay multiple times and it just goes back to this screen.

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‎03-30-2017 04:59 PM

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Turn the computer off.

Turn the computer on, and immediatly start tapping the F2 key, until you see a "HP Diagnostics" menu.

Run the diagnostics, to see if your hardware is OK.

 

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‎04-01-2017 05:45 AM

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It passed every test.
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‎04-01-2017 11:36 AM

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> It passed every test. 

 

That is both "good" and "bad".

 

My first guess is that the disk-drive is "bad", even though the testing declared it as "good".

 

Download a copy of the UBUNTU variant of Linux, writing it to a USB memory-stick, and try to install it.

Since you intended to install Windows, you were willing to "lose" all the previous contents of the disk-drive.

So, install UBUNTU from the memory-stick, thus bypassing the use of your computer's DVD-reader.

If it installs, then you have learned that your disk-drive really is OK.

If it fails to install, then either the disk-drive is "bad", or the motherboard/RAM is "bad".

 

My second guess is that the DVD-reader on your computer is "bad" -- not correctly reading the Windows DVD.

All you can try is to use an external DVD-reader, instead of the current DVD-reader.

Can you borrow this device from a friend?

[They are getting more popular, given the trend to lightweight notebook computers that do not have an internal DVD-drive.]

 

My third guess is that the Windows DVD itself is "bad".

Try to copy all its contents into a folder on some other computer, to confirm that all of it can be read.

 

My fourth guess is to swap-in a different disk-drive, and try to install Windows onto it.

If it installs, then the implication is that your disk-drive is "bad".

 

I hope this helps.

 

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