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03-30-2017 08:46 AM
i did a complete reset on my laptop and now that the computer gets turned on it has a message that says that it cant sinstall windows and thats all it does.
03-30-2017 03:17 PM
The computer restarted unexpectedly or encountered an unexpected error Windows installation cannot proceed to install Windows click ok to restart the computer and then restart the installation.
I have pressed okay multiple times and it just goes back to this screen.
04-01-2017 11:36 AM
> It passed every test.
That is both "good" and "bad".
My first guess is that the disk-drive is "bad", even though the testing declared it as "good".
Download a copy of the UBUNTU variant of Linux, writing it to a USB memory-stick, and try to install it.
Since you intended to install Windows, you were willing to "lose" all the previous contents of the disk-drive.
So, install UBUNTU from the memory-stick, thus bypassing the use of your computer's DVD-reader.
If it installs, then you have learned that your disk-drive really is OK.
If it fails to install, then either the disk-drive is "bad", or the motherboard/RAM is "bad".
My second guess is that the DVD-reader on your computer is "bad" -- not correctly reading the Windows DVD.
All you can try is to use an external DVD-reader, instead of the current DVD-reader.
Can you borrow this device from a friend?
[They are getting more popular, given the trend to lightweight notebook computers that do not have an internal DVD-drive.]
My third guess is that the Windows DVD itself is "bad".
Try to copy all its contents into a folder on some other computer, to confirm that all of it can be read.
My fourth guess is to swap-in a different disk-drive, and try to install Windows onto it.
If it installs, then the implication is that your disk-drive is "bad".
I hope this helps.