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01-04-2017 12:35 PM - edited 01-04-2017 12:39 PM
I was just watching a movie when suddenly laptop shut down completly(it happened instantly).i tried doing electrostatic discharge still nothing. The laptop is brand new only 3 days old.i dont think something could have died because it s so new.also while its pluged in power its right side gets warm.
01-04-2017 02:25 PM
Allow me to welcome you to the HP forums!
Here are some troubleshooting steps you can try: http://support.hp.com/us-en/product/HP-Pavilion-15-p000-Notebook-PC-series/6936226/model/7255696/doc...
If nothing there helps, then ...
You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP