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sai11
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my new hp pavilion 15 au007tx charging stucks at 97% and not charging completely

HP Recommended
PAVILION 15 AU007TX
Microsoft Windows 10 (64-bit)

My New HP PAVILION 15-AU007TX Which Is Just Buy Today."WHEN IAM CHARGING THE LAPTOP IT GET CHARGED UPTO 97% AND IT WAS NOT COMPLETELY CHARGED UP."It is just showing Some 2 Min Remaining To Charge But Not."EVEN I TRIED TO CHARGE THE LAPTOP BY SWITCHING OFF AND CHARGED IT UPTO 6 HOURS BUT IT DIDNT COMPLETELY CHARGED UP JUST SHOWING 96 OR 97 PERCENT(It Supports Fast Charge).So What is The Problem And Anyone Facing This Issue.IT IS DUBBED MODEL OF HP PAVILION 15-AU006TX.SO PLEASE HELP ME.IT IS A PROBLEM OR NOT A SERIOUS MATTER.

THANK YOU.

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Jeet_singh
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Hi @sai11,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having charging issues on your HP Pavilion notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the PC before the issue started?

Have you tried to update the drivers?

 

In the meantime, let's start off by performing a Hard Reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

 

I have a few steps listed below that should help you resolve this concern: 

 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed. 

 

Also, Go through them all and let me know what you have determined is causing the issue. 

The first document has the most relevant troubleshooting if your battery appears to be not charging. 

 

Battery Does not Power Notebook or Hold a Charge 

 

Next thing, I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Please perform these steps as this should help you resolve your issue. Let me know how it goes for further assistance.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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