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jen1951 Student
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my notebook will not turn off and has black screen

my note book suddenly went to a black screen an dwill not turn off   what do I do?

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Dean Dean
Dean
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my notebook will not turn off and has black screen

Hello,

 

Thank you for posting in the HP Support forum

 

I am sorry for the issues you experience with your HP computer.

 

Please, review the HP official article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue  >> ttp://support.hp.com/us-en/document/c03515402

 

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/

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