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dnailer2 Honor Student
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my plug & play mouse stop working

HP Notebook pc
Microsoft Windows 8.1 (64-bit)

My Hp notebookmouse quit all of a sudden. tried difference ports on notebook, same thing NOTHING. tried mouse on desktop all works. got a new mouse IT didn't work.   Thinking about buying System recovery disk, will tha fix problem?

 

did OUT OF BOX RECOVERY still no go...........HELP

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my plug & play mouse stop working

Hi @dnailer2,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the external connected mouse stopped working. Is the external connected mouse connected through a USB port? Have you tried to plug some other device on the same USB port to test whether the port works?

 

Also, please post back the product number of your laptop.

 

Looking forward to your reply!

 

Regards,

 

 

SDJL
I work on behalf of HP


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