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Freyjah
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need help with recovery

HP Recommended
HPPavillion 17-g121wm
Microsoft Windows 10 (64-bit)

Two weeks ago after yet another win10 update, my laptop crashed. On restart there was an error message telling me to install OS !  I called HP support. No warranty of course, by two moths. So I ordered a recovery flash drive and paid for it. Money went from the Bank, received confirmation email... waiting for FedEx delivery... still waiting so, I checked on delivery status only to find the order was cancelled.!!  Money is back in the Bank. NO email, NO phone call NO explanation. So, I decide to reorder. After providing all the required information, I receive an onscreen message saying  "Recovery Media is no longer available. Quota has been met "

What the heck does that mean ! How the dickens am I supposed to boot up and reinstall my files, drivers and win10 . Best Buy Geek Squad is not an option ! 

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CherylG
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HP Recommended

Sorry for all the stress. I have asked for escalation. Someone from HP should contact you here on the forum soon.

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