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Top Student
Posts: 5
Member Since: ‎01-19-2012
Message 1 of 7 (5,086 Views)
Accepted Solution

network adapter and other drivers missing after installing windows 7 ultimate on my elitebook 8540w

HP Elitebook 8540w, model WH137AW#ABA - This laptop and was previously running a demo version of windows 7 professional 64 bit. I wanted to install windows 7 ultimate 64 bit. I elected to Install rather than Upgrade as I assumed the demo version was not upgradeable. Before the install, I was able to connect to a wireless network successfully. After installing windows 7 ultimate successfully, I was no longer able to connect or see any networks. The diagnostic error states that I may be missing a network adapter, or if I do have one, the driver may need to be reinstalled. I saw a previous post and answer that looked very similar but the difference is that I am missing my network adapter driver so I am not able to download any of the other drivers.- Help me please!

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Accepted Solution

Re: network adapter and other drivers missing after installing windows 7 ultimate on my elitebook 85

Yes...you can do so. If you are getting confused on what to install, please provide the hardware ID.

 

HardwareID: (Open Start, type devmgmt.msc and press enter. Double click a device. Choose the Details tab and then the Hardware Ids from the drop-down.)

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Dean
Posts: 6,904
Member Since: ‎07-17-2009
Message 2 of 7 (5,072 Views)

Re: network adapter and other drivers missing after installing windows 7 ultimate on my elitebook 85

All the drivers for your system are available to download from the following weblink:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4097219&...

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Top Student
Posts: 5
Member Since: ‎01-19-2012
Message 3 of 7 (5,069 Views)

Re: network adapter and other drivers missing after installing windows 7 ultimate on my elitebook 85

will I be able to download to my hp pavillion, copy to usb, and install on elitebook? - sorry if this is a dumb question Smiley Happy

Dean
Posts: 6,904
Member Since: ‎07-17-2009
Message 4 of 7 (5,067 Views)

Re: network adapter and other drivers missing after installing windows 7 ultimate on my elitebook 85

Yes...you can do so. If you are getting confused on what to install, please provide the hardware ID.

 

HardwareID: (Open Start, type devmgmt.msc and press enter. Double click a device. Choose the Details tab and then the Hardware Ids from the drop-down.)

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Top Student
Posts: 5
Member Since: ‎01-19-2012
Message 5 of 7 (5,062 Views)

Re: network adapter and other drivers missing after installing windows 7 ultimate on my elitebook 85

ok - i am looking through the network drivers on the site you gave me but i do not know which one to select...

Top Student
Posts: 5
Member Since: ‎01-19-2012
Message 6 of 7 (5,061 Views)

Re: network adapter and other drivers missing after installing windows 7 ultimate on my elitebook 85

hardware ids for network controller are: PCI\VEN_8086&DEV_4328&SUBSYS_11118086&REV_35, PCI\VEN_8086&DEV_4328&SUBSYS_11118086, PCI\VEN_8086&DEV_4328&CC_028000, PCI\VEN_8086&DEV_4328&CC_0280 

 -  thanks so much for your help

Top Student
Posts: 5
Member Since: ‎01-19-2012
Message 7 of 7 (5,051 Views)

Re: network adapter and other drivers missing after installing windows 7 ultimate on my elitebook 85

found the drivers and got it to work!! Thanks so much for pointing me in the right direction! Smiley Happy

 

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