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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2017 05:24 PM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

I just bought my laptop today and it says I need to activate the product key. However, every time I run the troubleshoot it says, "we cant reach our activation servers right now. 0x80072EFE". Then it asks me to put a key number in. 

 

Any ideas how I can resolve this without buying a new key? Is this listed in any of the new materials that came with my laptop?

1 REPLY 1

‎05-18-2017 05:29 PM

HP Recommended

Your license key is embedded in BIOS- like most manufacturers have done since Windows 8. If this isn't resolved soon-contact HP Support. You should have a paper that came with laptop that has phone support number. Or you can open HP Support Assistant on your laptop and look for Support tab.

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