• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
hp notebook 15-ay056TX
Microsoft Windows 10 (32-bit)

hey I brought a new laptop and when i started it up it had no desktop icons only the recycle bin. this made me think it had a previous owner. i asked the company if it did and they couldnt give me an answer. so my question, is there a way to find out if it had a previous owner? or do some HP laptops just not come with the standard icons on the desktop?

 

sorry if any of this is wrong im not a very tech savy person.

1 REPLY 1
HP Recommended

Hi,

 

Thank you for purchasing HP products.

 

I have noticed long time ago new laptop or desktop only show recycle bin icon when newly setup. Below are ways for you to add or restore missing desktop icons.

 

https://www.youtube.com/watch?v=okIe0Bp5GQ0

https://www.youtube.com/watch?v=fI7d5QCs6_Y

https://www.youtube.com/watch?v=FZqKyhfD7-E

 

Hope this help to resolve your issue.

I am a HP employee. I am speaking for myself and not for HP.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.