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jkinsey1
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new spectre 360 lags and freezes

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spectre x360
Microsoft Windows 10 (64-bit)

New computer.  Everything online lags or freezes?  Brand new  i7 with 16 ram.  Is this normal?

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IT_WinSec
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Hello @jkinsey1

 

Welcome to the HP Support forum. Thank you for posting.

 

No, it's not normal 🙂

 

1. Could you describe why do you believe it is slow and lags ? HP Spectre 360 is a flagship product and what I have seen has always been perfectly running.

 

2. If the computer is brand new it's most probably not a hardware problem but a software issue with Windows (10).

Could you perform a hardware diagnostics (F2) option ? Do a quick/fast test and let me know the results. Here is how to > https://www.youtube.com/watch?v=6JXUp43ahHA

 

3. Do you have McAfee preinstalled on the computer ?

If YES, can you uninstall it from Control Panel > Programs and features

When ready, restart the PC

Download and run McAfee uninstaller MCPR removal tool > http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Eventually, start the tool to remove everything

Restart the PC again

 

4. Ensure your Windows is completely updated and all updates are installed

 

5. Ensure all your drivers are updated - use the Device Manager methos and update all drivers including Network adapters, Video, Audio, etc... Here is how > https://support.hp.com/us-en/document/c03330139

 

 

Let me know how it goes. Looking forward to your reply.

 

 

 

 

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*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
This video has been updated: https://youtu.be/-a-N_HfIZsoLearn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other hel...
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jkinsey1
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Message when I hit f2 was system check unavailable.  files missing not formatted

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jkinsey1
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Also I had HP support remote in.  They updated windows......re-checked all diagnostics I had done already.  Still freezes and lags

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IT_WinSec
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Hello @jkinsey1

 

As you already reached to HP support, please continue working with them.

 

- You may consider returning the PC to the reseller (seller) and ask for a replacement PC.

- You may consider restoring the PC to factory default condition - instructions here for HP Recovery process

or

- You may continue working with HP and follow their instructions

 

 

Let me know if you face difficulties and keep me posted

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
jkinsey1
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I took it back.  It didn't seem to be a good start.  I couldn't get very good answers about why.  I think because there weren't any, but my 15 days were up and I had already spent 2 work days fixing.

 

Was this just a lemon, or should I try something else?

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