10-26-2012 08:55 AM
If you can, go to your notebook's support and driver page, click on the BIOS section and see if there is a link to Previous Versions.
Select the version you had and see if that helps. Make sure you read the notes to see if you can revert to an earlier version.
Sometimes there is no turning back once you flash to a certain version which should be mentioned in the notes.
If there is no previous versions to revert back to, then there is nothing you can do that I know of.
10-26-2012 09:46 AM
As this string has been going for several months, can you please explain why HP is still pushing out a broken BIOS update? I just got the notice for the update a few days ago, and it seems a few of the posters were even more recent. Clearly this isn't a new issue, and I think it is completely irresponsible for HP to be pushing a known issue.
I appreciate your attempts to help but none of the answers are very satisfactory to me. Getting an audio driver to work should not require a factory reset. I'm guessing HP has no desire to fix the wrong they pushed onto all of us? What of the posts that HP is requiring people to pay for the privelege of having HP help them fix the screwup HP themselves caused?
This should be embarrassing for the company.
10-26-2012 09:55 AM
I wish I could help you further, but this is a consumer to consumer forum, and other than the suggestions I provided, there is nothing more I can do.
I do not work for HP.
You can contact the CEO and hope your issue is directed to the right place.
10-26-2012 10:17 AM
This is absolutely unacceptable.
The HP employee on here needs to send us a very clear and solid fix or get the right person on here to do this.
HP forced us all to do this update and now my sound doesn't work. I am going on a long international trip in 2 days and need the sound working on my laptop.
This is totally unacceptable and need to be fixed right away.
10-26-2012 12:11 PM
follow below instructions, it worked for me.
I was able to find a solution...if you go to http://h10025.www1.hp.com/ewfrf/wc/prodTopCategory?cc=us&dlc=en&lang=en&lc=en&product=18703&dest_pag...
Choose your exact system (you can also access this from your support assistant by going to find help and choosing access online resources for your PC) - then choose software and driver downloads - choose your operating system - Choose driver/audio and pick one. I chose the one from 2012-8-13. Save it the download to your desktop and run it.
WMP, quicktime, & itunes are all working again. The performance issues have also abated. Good Luck and best regards!
10-26-2012 12:55 PM
I followed your guidance and everything appears to be working again, many thanks.
I only wish that the Service staff at HP had been more helpful rather than directing me to their software service engineers and asking me to pay for the priviledge.