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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-26-2016 02:47 AM

HP Recommended
Product: hp pavilion x2 10-n106na
Operating System: Microsoft Windows 10 (64-bit)

hello

first time post so im hopeing i can get this sorted

the issue is no sound ,on the task bar i have the sound icon with a redx on it when highlighted it says no audio output devise is installed ,its been working for the last 6 months then nothing ive tried updates and alls a system reset no joy

i would be greatfull for any help its has if the speakers have dissapeared

thank you in advance  

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2016 03:57 AM

HP Recommended

 

 

HI neil3110 ,

 

Think that you can find solution in this post:

 

http://h30434.www3.hp.com/t5/Notebook-Audio/No-Audio-Output-Device-installed-and-Intel-SST-Audio-Dev...

 

However , I will repeat procedure for you:

 

Press Win+X key , or right click on Start button.

Open device manager.

Usualy , it must show „unknown device“.

Right click , choose „manualy update driver“ , second (bottom ) option

On the second screen ,

Choose second (bottom ) option , let me pickup driver from PC

Again choose bottom option , pickup the driver from the list.

Choose audio controler

On the list – left side – choose Intel corporation (the first one !!! )

On the right side choose  Intel SST Audio Device , and instal it.

You will be prompt not to do it , but do it hovewer.

It should solve emediatly the issue.

 

 

All the best!!!

 

Dindin

 

 

 

<<<-------***

 

**Click the KUDOS star on the left to say 'Thanks'**

 

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎06-26-2016 03:57 AM

HP Recommended

 

 

HI neil3110 ,

 

Think that you can find solution in this post:

 

http://h30434.www3.hp.com/t5/Notebook-Audio/No-Audio-Output-Device-installed-and-Intel-SST-Audio-Dev...

 

However , I will repeat procedure for you:

 

Press Win+X key , or right click on Start button.

Open device manager.

Usualy , it must show „unknown device“.

Right click , choose „manualy update driver“ , second (bottom ) option

On the second screen ,

Choose second (bottom ) option , let me pickup driver from PC

Again choose bottom option , pickup the driver from the list.

Choose audio controler

On the list – left side – choose Intel corporation (the first one !!! )

On the right side choose  Intel SST Audio Device , and instal it.

You will be prompt not to do it , but do it hovewer.

It should solve emediatly the issue.

 

 

All the best!!!

 

Dindin

 

 

 

<<<-------***

 

**Click the KUDOS star on the left to say 'Thanks'**

 

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Was this reply helpful? Yes No

‎06-26-2016 04:20 AM

HP Recommended
I can not thank you enough , all sorted your a star once agin many thanks
Was this reply helpful? Yes No

‎06-26-2016 04:29 AM

HP Recommended

Very glad that it helped you.Welcome to our comunity.

 

Wish you all the best !!!

 

Dindin

Was this reply helpful? Yes No

‎08-13-2016 08:34 AM

HP Recommended

Grazie mille! Thank you very much! I'm italian. Now audio it's ok!!!

Was this reply helpful? Yes No

‎10-20-2018 12:41 AM

HP Recommended

Din din, ho provato ad eseguire tutti i passaggi indicati nei post ma non ho risolto il problema. Hai altri suggerimenti?

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‎10-20-2018 12:05 PM

HP Recommended

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Kundenforum
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French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP.
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‎02-25-2019 03:24 AM

HP Recommended

Ths worked. Why has HP not corrected this problem ? Many thanks to you for this fix . . . it worked on my 10-n101na

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